What Verification Requires at Ninewin

Before any withdrawal is released, we complete full KYC on the account. Depending on the risk level, we apply Simplified Due Diligence for very low-risk cases, standard Customer Due Diligence, or Enhanced Due Diligence for large transactions or higher-risk profiles. At minimum we confirm full name, date of birth, permanent address and an identification number.

Documents We Ask For

We request a passport or ID card, proof of address dated within the last 6 months, and sometimes an additional ID such as a driver's licence or military ID. We may also ask for a selfie holding the open passport, and a photo of the front of the bank card showing the first 5 and last 4 digits, the cardholder name and expiry date. Documents must be in Latin or Cyrillic script; otherwise we move to video verification instead.

Once uploaded, the account shows a Temporarily Approved status while our KYC team reviews the file, and withdrawals stay limited until that review closes. For details on how approved funds are then paid out, see our deposit and withdrawal methods page.

Verification Timeline Step by Step

Here is how the process runs from request to decision, with the figures that apply at each stage.

1. We request documents once a withdrawal or risk check triggers KYC; the player has 15 days to submit them.
2. Uploaded files move the account to Temporarily Approved while withdrawals stay on hold.
3. Our KYC team reviews the submission and returns a decision within 24 hours: Approved, Rejected, or More Information Needed.
4. Before releasing funds we also run an algorithmic and manual check of account activity and balance.
5. If the alphabet on a document is not Latin or Cyrillic, we switch the player to video verification instead of file upload.
6. A failed KYC outcome blocks further deposits and withdrawals on that account until resolved.
7. For account closures we may re-verify identity again, including a Skype or Zoom interview, proof of source of funds, and a selfie with documents.

Players managing bonuses alongside verification can review active offers under our welcome bonus and deposit bonuses while documents are processed.

Common Reasons Verification Fails

Most rejections come down to mismatched or incomplete documents rather than anything unusual. The name on a payment method must match the name on the account exactly, since we only accept a player's own payment methods and never shared, family, business or corporate accounts. A proof of address older than 6 months is not accepted, and the same applies to identification that has expired.

Documents submitted in a script outside Latin or Cyrillic cannot be processed as a standard upload and push the account into video verification instead, which adds a step most players do not expect. Missing the 15-day submission deadline after a request also stalls the review, since the file simply is not complete until every requested item arrives together.

If a review ends in More Information Needed, the account stays limited until the additional document is supplied, and a Rejected outcome halts both deposits and withdrawals on that account. Refund requests follow a separate check, needing ID from both sides, a posted or original PDF utility bill, and a bank statement, with a decision issued within 7 business days.