Ninewin Privacy Policy and Data Protection

Our privacy policy was last updated on 1 November 2024, and the English version of our terms prevails wherever a translated version differs. We only open accounts for players aged 18 or the legal age set in their own jurisdiction, and we collect the minimum personal data needed to run an account safely: full name, date of birth, permanent address and an identification number. We use this information solely to confirm identity, verify age and meet the checks required before processing any withdrawal.

Every account is tied to one person, one household, one IP address and one device; we do not allow a second account to be opened under the same details, though a new account can be requested through support once an old one is closed. Depending on the risk an account presents, we apply simplified, standard or enhanced due diligence before approving larger transactions.

Verification and Document Checks

Our verification process asks for a passport or ID card, proof of address no older than six months, a selfie taken while holding an open passport and, where relevant, a photo of the front of the card used to deposit. Documents must be submitted in Latin or Cyrillic script; anything else is handled through a video verification call instead. We ask for documents within 15 days of our request, mark the account Temporarily Approved while checks are carried out, and our team reaches a decision — approved, rejected or more information needed — within 24 hours, with withdrawals limited until that point.

Data Security and Your Rights

Every connection to our site runs over SSL encryption, and we never hold full card details ourselves; card information is processed on the payment gateway's own secure server instead. Our systems are checked several times a year by independent third-party security experts, and a 24/7 intrusion detection system works alongside a dedicated fraud department to flag unusual activity on an account before it causes harm.

Much of a player's own data stays visible inside the account itself rather than behind a separate request. The Wallet & Bonuses area lists active bonuses and codes, the Deposit and Withdraw tabs in the cashier show payment history, and My Account > Responsible Gaming holds personal limits together with a full bet history. Checking these records regularly is a simple way to confirm that bonus activity, payment history and responsible-gaming limits all match what a player expects, and to catch any unfamiliar entry early. Reaching any of these areas starts from signing in to an existing account, with password recovery available from the same page.

Requests about personal data, including complaints, go through our support email, which also serves as our contact point for data protection queries and account closure. We answer data requests within one month of receipt, with a further month available for more complex cases. If a complaint cannot be settled with support directly, it can be escalated to an independent body or the licensing regulator listed on our website.

Privacy and Verification Timelines

Several fixed timeframes govern how we collect, verify and respond to personal data under our privacy policy, last updated on 1 November 2024, and each one applies the same way across every account.

Each deadline runs from the point we make a request or a player submits one, not from the date an account was first opened. We treat every request in the order it is received, whether it concerns a document upload or a question about stored personal data. These timeframes hold regardless of the payment method on deposits and withdrawals or the verification document a player submits, so the same rules apply from the first deposit through to account closure.